Frequently asked questions
Where is my data kept?
On your phone only. Your scores, summaries, session dates and skin observations are stored on your device. There is no cloud copy, no server copy, and no account. We never receive your records, so we cannot show them to you, export them for you, or recover them for you.
Will I lose my history if I update the app?
No. When you update Mira to a new version, your history is kept.
What if I delete Mira and reinstall it?
Your history comes back on its own. Mira keeps it in three places on your own phone — the app's storage, a file inside the app's private folder, and the device Keychain — so a reinstall restores it automatically.
How do I move to a new phone?
Use Back up & restore in the app. Save a backup file wherever you like (Files, iCloud Drive, or anywhere else you choose), then open that file on your new phone. This is the one case your phone cannot cover by itself, because nothing from the old phone exists on the new one. The file contains only numbers and short text — never a photo. Where you keep it is your choice.
How do I erase everything for good?
Open the app and go to System → Back up & restore → Erase everything on this phone. That erases all three on-device copies, including the Keychain one, and cannot be undone.
Please note: simply deleting the app does not erase your history. It is kept in the device Keychain so that a reinstall can restore it, which means reinstalling Mira would bring it back. Use Erase everything on this phone before you sell or hand on your phone.
Is my photo uploaded?
No. Your selfie is analyzed on your device to compute your scores and summary, and the photo is then discarded. It is never uploaded, never stored, and never used to identify you.
What does Mira send?
The only thing Mira ever sends is anonymous usage and performance data: which screens were opened, which buttons were tapped, how long a screen was on view, the app version and platform, how long an analysis took, and crashes. It helps us see what is slow or broken so we can fix it.
It never includes your scores, your summaries, your skin observations, the names you type for family members, or your photo. It is tied only to a random identifier and goes to our own server — never to an advertising network, a data broker, or a third-party analytics company.
You can switch it off at any time under the gear menu → Anonymous usage. When it is off, Mira sends nothing at all.
Is this a medical device?
No. Mira offers gentle, everyday wellness reflections. It is not a medical device and does not diagnose. It is never a substitute for a doctor. If something about your health concerns you, please talk to a doctor.